Quality-Centered/Team-Focused Management John Hodge-Williams

ISBN: 9780878686360

Published: February 1st 1998

Paperback

131 pages


Description

Quality-Centered/Team-Focused Management  by  John Hodge-Williams

Quality-Centered/Team-Focused Management by John Hodge-Williams
February 1st 1998 | Paperback | PDF, EPUB, FB2, DjVu, audiobook, mp3, RTF | 131 pages | ISBN: 9780878686360 | 3.25 Mb

With the nationwide implementation of managed care and the eroding financial base for childrens services, agencies need organizational systems to survive. This handbook provides an overview of one system, Total Quality Management (TQM), as itMoreWith the nationwide implementation of managed care and the eroding financial base for childrens services, agencies need organizational systems to survive.

This handbook provides an overview of one system, Total Quality Management (TQM), as it relates to the child welfare field. The chapters cover such topics as customer service, leadership, teamwork, and quality improvement. In this useful guide, the authors present a TQM work process analysis, discuss how TQM is accomplished within an agency, and describe the specific steps in the TQM process.



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